Problem Manager Job Description Template

Elements to include in the Problem Manager Job Description template

Problem Manager Job Description Template/Brief

As a Problem Manager, you will be responsible for managing the complete lifecycle of Service Desk incidents, problems, and changes. You will also be required to establish and maintain metrics, reports, process improvements, and continual service improvement plans.

Problem Manager Job Profile

The Problem Manager is responsible for leading and managing the resolution of significant incidents and problems within the IT environment. The role includes managing the problem investigation process, ensuring that problems are correctly identified and resolved in a timely manner, and that correct and adequate workaround solutions and/or permanent fixes are made available to the business.

Reports To

Problem Manager Responsibilities

• Lead and manage the resolution of significant incidents and problems within the IT environment
• Manage the problem investigation process, ensuring that problems are correctly identified and resolved in a timely manner
• Ensure that correct and adequate workaround solutions and/or permanent fixes are made available to the business
• Maintain the Problem Management process and associated tools and templates

Problem Manager Requirements & Skills

• Bachelor's degree in computer science, engineering or related field
• 5-7 years experience in IT operations, support or management
• Experience leading and managing teams
• Experience with incident and problem management processes and tools
• Strong analytical and problem-solving skills
• Excellent communications and interpersonal skills
• Ability to work effectively under pressure and meet deadlines

The importance of a good Problem Manager job description

Candidates often browse through multiple job descriptions quickly, spending minimal time on each. This behavior is typical due to the volume of options available.

To capture the attention of the best talent, a job description must be clear, concise, and compelling. It should stand out by quickly conveying the most critical information and enticing top candidates to apply.

Top organizations invest in crafting excellent job descriptions for several reasons: they attract the right candidates, accurately define the job role, clarify the qualifications needed, and showcase the company's values. This strategic approach not only enhances the quality of applications but also aligns candidate expectations with the company's culture and goals.

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Things to avoid when writing a job description for Problem Manager role

When crafting a job description for a Problem Manager, it's crucial to strike the right balance in the content to attract the best candidates. Avoiding common pitfalls can make your job posting more effective and appealing. Here are a few key aspects to consider that can help streamline your job description and ensure it targets the right professionals.

One common mistake is listing too many skills. This can overwhelm potential candidates and detract from the core competencies necessary for the role. It's important to focus on the essential skills, which you can find detailed in our comprehensive guide on skills required for a Problem Manager role.

Using buzzwords can also complicate the job description. Terms like 'synergy', 'go-getter', 'thought leader', and 'innovative' are often overused and vague. These words can make the job seem unapproachable and may not effectively communicate the actual responsibilities or needs of the position.

Overemphasizing academic qualifications can exclude potentially qualified candidates who have relevant practical experience. Problem Managers often possess skills such as conflict resolution, strategic thinking, and practical IT knowledge, which are not strictly taught in academic settings. To effectively assess these competencies, it's recommended to use an on-the-job skills test.

What skills are important for Problem Manager role?

To craft a good job description and hire the best candidates for the Problem Manager role, recruiters should know the key skills required to excel in the role. These include strong analytical abilities, excellent communication skills, and a knack for problem-solving.

For a detailed guide on the skills required for a Problem Manager, check out our comprehensive post on skills required for Problem Manager.

Identify the best Problem Managers for your open role

Crafting a detailed job description is just the first step in the hiring process. Once the applications start pouring in, recruiters are faced with the daunting task of sifting through numerous resumes to pinpoint the ideal candidate. This challenge is compounded by the need to assess not just technical skills but also problem-solving and critical thinking abilities, which are not always immediately apparent from a resume alone.

To streamline this process, Adaface offers a suite of problem-solving tests, critical thinking tests, and business analyst tests. These assessments are designed to help recruiters identify candidates who not only meet the technical requirements of the role but also excel in the critical cognitive skills necessary for effective problem management.

After identifying potential candidates, recruiters can take the next step by taking a quick product tour of the Adaface platform or by signing up for a free plan to begin using the assessments. This approach allows recruiters to efficiently screen candidates and ensure they are choosing the best fit for their organization's needs using a trusted and accurate platform.

Problem Manager Job Description FAQs

What is a Problem Manager?

A Problem Manager is responsible for identifying, managing, and resolving IT problems to minimize the impact on business operations.

What are the key responsibilities of a Problem Manager?

Key responsibilities include problem identification, root cause analysis, coordinating with IT teams, and implementing solutions to prevent future issues.

Who does a Problem Manager report to?

A Problem Manager typically reports to the IT Service Manager or the Head of IT Operations.

What skills are important for a Problem Manager?

Important skills include analytical thinking, problem-solving, communication, and knowledge of ITIL processes.

Why is a good Problem Manager Job Description important?

A well-crafted job description helps attract qualified candidates and sets clear expectations for the role.

What should be avoided when writing a Problem Manager job description?

Avoid vague language, unrealistic requirements, and overly lengthy descriptions. Be clear and concise.

How can I identify the best Problem Managers for my open role?

Look for candidates with relevant experience, strong problem-solving skills, and a track record of managing IT issues effectively.

What are the common requirements for a Problem Manager role?

Common requirements include a degree in IT or related field, experience in IT service management, and familiarity with ITIL frameworks.