Microsoft Dynamics 365 Sales Functional Consultant: A Microsoft Dynamics 365 Sales Functional Consultant is responsible for configuring and customizing the Sales module within the Dynamics 365 CRM system. They possess a deep understanding of the sales processes, customer relationship management, and sales automation tools. This skill is measured in the test to ensure that candidates have the knowledge and expertise to effectively configure and utilize Dynamics 365 Sales for sales management and optimization.
Customer Relationship Management (CRM): CRM refers to the practices, strategies, and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle. Measuring this skill in the test allows recruiters to assess a candidate's ability to understand and leverage CRM concepts and tools within the context of Microsoft Dynamics 365 Sales.
Sales Processes: Sales processes are the series of steps that are followed to prospect, qualify, engage, and close deals with customers. Evaluating this skill in the test helps recruiters gauge an applicant's proficiency in designing, customizing, and automating sales processes using Microsoft Dynamics 365 Sales.
Sales Automation: Sales automation refers to the use of software and technology to streamline and automate sales activities. This skill is assessed in the test to measure a candidate's ability to configure and utilize sales automation features within Microsoft Dynamics 365 Sales, such as lead scoring, opportunity management, and quote generation.