What roles can I use the Account Management Assessment Test for?

Here are few roles for which we recommend this test: Account Manager Sales Manager Client Relationship Manager Business Development Manager Key Account Manager Customer Success Manager Sales Executive Revenue Operations Manager Sales Consultant Territory Sales Manager

What is Account Management Test?

The Account Management Test assesses candidates on key skills such as sales strategies, customer relationship management, and account management. It is used by recruiters to evaluate candidates for account management roles.

Can I combine Account Management Test with Customer Service questions?

Yes, recruiters can create a custom test that includes questions from both the Account Management Test and the Customer Service Test . This allows for a broader evaluation of applicable skills.

What topics are evaluated in the Account Management Test?

This test includes questions on sales strategies, customer relationship management, key account management, sales performance analysis, negotiation skills, market segmentation, customer retention techniques, product knowledge, sales planning, and situational judgement.

How to use the Account Management Test in my hiring process?

We recommend using this test as a pre-screening tool at the start of the recruitment process. Add the test link in your job post or direct candidates via email.

What are the main Sales tests?

Important sales-related tests include: Sales Aptitude Test Customer Success Manager Test Business Development Test

Account Management Test

The Account Management Test evaluates a candidate's proficiency in key areas of account management, including client relationship management, sales techniques, and customer retention strategies. Using scenario-based MCQs, it assesses the candidate's ability to handle client objections, plan accounts, and forecast revenue effectively.

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Screen candidates with a 35 mins test

Test duration: ~ 35 mins

Difficulty level: Moderate

Availability: Available as custom test

Questions:

4 Sales MCQs
4 Situational Judgement MCQs
6 Account Management MCQs

Covered skills:

sales techniques

client relationship management

customer retention strategies

handling client objections

account planning

revenue forecasting

pricing negotiation

contract management

CRM software proficiency

data analysis in sales

communication skills

situational judgement

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Adaface is used by 1500+ businesses in 80 countries.

Adaface skill assessments measure on-the-job skills of candidates, providing employers with an accurate tool for screening potential hires.

Use the Account Management Assessment Test to shortlist qualified candidates

The Account Management Test helps recruiters and hiring managers identify qualified candidates from a pool of resumes, and helps in taking objective hiring decisions. It reduces the administrative overhead of interviewing too many candidates and saves time by filtering out unqualified candidates at the first step of the hiring process.

The test screens for the following skills that hiring managers look for in candidates:

Expertise in identifying and targeting potential clients to increase sales pipeline
Skilled in building and nurturing long-term client relationships
Competent in implementing strategies for customer retention
Proficiency in addressing and overcoming client objections
Experience with developing comprehensive account plans
Aptitude in revenue forecasting and setting sales targets
Expertise in negotiating pricing and contract terms
Effective in managing client contracts and ensuring compliance
Proficient in using CRM software for managing sales activities
Ability to analyze sales data for informed decision-making
Strong communication skills for clear and persuasive client interactions
Sound judgement to navigate situational challenges in sales and account management

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Screen candidates with the highest quality questions

We have a very high focus on the quality of questions that test for on-the-job skills. Every question is non-googleable and we have a very high bar for the level of subject matter experts we onboard to create these questions. We have crawlers to check if any of the questions are leaked online. If/ when a question gets leaked, we get an alert. We change the question for you & let you know.

How we design questions

These are just a small sample from our library of 15,000+ questions. The actual questions on this Account Management Test will be non-googleable.

🧐 Question
Medium Customized Solutions Client Profiling Customization Options Value Proposition	Solve
As a Senior Sales Consultant at CustomSoft, you specialize in selling bespoke software solutions to large enterprises. CustomSoft's pricing is highly dependent on the customization level required by the client. The basic package starts at $20,000, with added costs for customization: $5,000 for each basic feature customization and $10,000 for advanced feature customization. Your current prospect is BetaCorp, a multinational corporation in the manufacturing sector. BetaCorp's profile is as follows: - Annual Revenue: $500 million - Employee Count: 5,000 - Current IT Infrastructure: Outdated, primarily manual systems - Main Objectives: Streamlining operations, integrating various departments - Budget Constraints: Moderate, prefers value-for-money solutions - Decision-Making Process: Lengthy, requires demonstration of ROI - Previous Vendor Experience: Unhappy with the lack of customization and support Based on this information, which TWO of the following statements should be emphasized in your proposal to effectively align with BetaCorp's needs and decision-making criteria? 1) "Our basic package, combined with two advanced feature customizations, will comprehensively address your need for operational streamlining and department integration." 2) "Considering your budget constraints, our basic package without additional customizations offers the best value for money." 3) "CustomSoft's commitment to post-sale support will address the issues you've faced with previous vendors." 4) "With your focus on data security, investing in three advanced feature customizations will ensure robust protection against threats." 5) "Given your company's size and revenue, our complete customization package would be the most suitable, ensuring all specific needs are met."
Medium Dynamic Sales Cycle Management Sales Prioritization Time Management Customer Engagement	Solve
You are a Sales Director at a dynamic software company, responsible for strategizing client interactions across various stages of the sales cycle. The table below provides detailed insights into six distinct client scenarios. Based on this complex information, determine the most effective order in which to address these clients, balancing the nuances of each case to maximize business growth and client satisfaction.
Medium Evaluating Sales Strategies Sales Communication Market Positioning Pricing Strategy	Solve
You are a sales executive at TechNovate, a company specializing in cloud-based CRM solutions. Your product, CloudCRM, is known for its advanced analytics and user-friendly interface. The pricing structure for CloudCRM is as follows: A base fee of $10,000, plus $300 per user for the first 200 users, and $150 for each additional user beyond 200. You are tasked with drafting a proposal for a potential client, XYZ Corp, a mid-sized retail company looking to improve customer relationship management. XYZ Corp has 600 employees, out of which 400 need access to the CRM. They currently use a competitor's product priced at $8,000 base fee and $230 per user without any tiered pricing. Given this scenario, which of the following statements should be included in your proposal to effectively communicate the value of CloudCRM to XYZ Corp? A: "Our tiered pricing model will be particularly cost-effective for your company, as it will reduce the cost per user for your large team." B: "Switching to CloudCRM will save you money immediately, as our base fee is lower than your current provider." C: "Our advanced analytics features are unique in the market and will provide insights that your current CRM cannot." D: "XYZ Corp will benefit from our exclusive partnership with leading retail analytics firms making out offering cheapest in the market" E: "Given your company's size, our flat-rate pricing model will ensure that you do not incur any unexpected costs."
Medium Email on Friday evening	Solve
Emily spent the entire week at a client's site as part of the accounting team. Emily is just about to leave for the weekend, when she notices that there is an email from another small, but growing client that they have been working closely for the past 3 months. Emily has a good professional relationship with Rebecca, who sent the email. Rebecca has a question, which she needs an urgent response to. Answering the question in detail will require Emily to access a number of files in her own office. What should Emily do first? A: Reply immediately that she needs more information before she can respond in detail, and that she will do it first thing on Monday morning. B: Rebecca will have gotten an out of office (OOO) response, so she can leave it for now and respond first thing on Monday morning. C: Call Rebecca to find out by when they need the information. If they need it right away, Emily can go to office, give the required details and provide a more detailed response on Monday. D: Reply to the email immediately, based on the information Emily has already and assure Rebecca that she will double check and send over a more detailed response first thing on Monday.
Medium Handling Disruption in Supply Chain Management Supply Chain Management Risk Mitigation Strategic Planning	Solve
You are the Head of Supply Chain for a large automobile manufacturer. Your supply chain is highly globalized, with key components sourced from various international suppliers. Recently, a significant geopolitical event has caused disruption to the supply of a critical component sourced from a particular region, causing production delays. You need to quickly resolve this issue while also planning for future disruptions. How should you approach this situation? A: Find a local supplier for the critical component, regardless of cost and quality. B: Stockpile components to mitigate future disruptions. C: Invest in developing the component in-house, regardless of the time and resources it may take. D: Lobby with government bodies to prioritize your company's needs. E: Seek alternative international suppliers, renegotiate contracts with a risk mitigation clause, and invest in dual sourcing for critical components. F: Shift the burden to the production department to figure out how to handle the component shortage. G: Initiate legal action against the current supplier for not fulfilling their contract.
Medium Interpersonal Skill in Team Management Conflict Resolution Emotional Intelligence Decision Making	Solve
You are the team leader of a project team in a software development company. Your team consists of experienced and talented individuals. However, two of your team members, Alice and Bob, are frequently having disagreements, which is affecting the team's morale and overall productivity. The disagreements seem to stem from a clash in their working styles. Alice is very detail-oriented and likes to plan ahead while Bob is more spontaneous and likes to tackle problems as they come. You need to address this issue to ensure the project deadlines are met. What approach would you take? A: They are both adults, wait for them to fix the issue by themselves. B: Pick the more competent team member's side and ask the other team member to adjust. C: Have a private conversation with both Alice and Bob separately, to give feedback on their behaviors. D: Organize team-building activities to improve team dynamics. E: Report the situation to your manager and ask for their advice. F: Terminate the less competent team member from the project team, and move them to another project. G: Organize a meeting with both Alice and Bob, facilitating a discussion where they understand each other's perspectives and find a middle ground.
Easy The Discrepancy	Solve
You are a data analyst for a marketing agency. While reviewing the quarterly reports, you notice a discrepancy in the sales data for a major client. The total sales for the quarter, as per the report, are $200,000. However, when you add up the monthly sales data given in the same report, the total is $210,000. The senior analyst is already preparing to present this report to the client. What is your next step? A: Immediately inform the senior analyst about the discrepancy and offer to recalculate all the data. B: Assume it's a minor mistake and ignore it, focusing on your other tasks. C: Cross-verify the data with the original data source before bringing it to the attention of the senior analyst. D: Prepare an amended report and replace the existing report without informing anyone. E: Inform the IT department about the potential data integrity issue. F: Talk to the person who prepared the report about the discrepancy. G: Submit a report to the senior management detailing the discrepancy.
Medium The Medical Mix-Up Patient Safety	Solve
Sarah, a hospital administrator, was reviewing the medication administration records of patients. She came across a patient, Mr. Brown, who was reported to have an allergy to Penicillin. However, she noticed that the same patient was prescribed Amoxicillin for a bacterial infection. Knowing that both Penicillin and Amoxicillin are from the same drug family - beta-lactams, she should: A: Assume the doctor knows best and ignore B: Change the medication herself to a non-beta lactam drug C: Contact the pharmacy to change the drug D: Speak with the prescribing physician about the discrepancy E: Consult the nurse who administered the medication F: Immediately call the patient's family to inform them of the mistake G: Report the case to a medical malpractice lawyer

	🧐 Question	🔧 Skill
	Medium Customized Solutions Client Profiling Customization Options Value Proposition	3 mins Sales	Solve
As a Senior Sales Consultant at CustomSoft, you specialize in selling bespoke software solutions to large enterprises. CustomSoft's pricing is highly dependent on the customization level required by the client. The basic package starts at $20,000, with added costs for customization: $5,000 for each basic feature customization and $10,000 for advanced feature customization. Your current prospect is BetaCorp, a multinational corporation in the manufacturing sector. BetaCorp's profile is as follows: - Annual Revenue: $500 million - Employee Count: 5,000 - Current IT Infrastructure: Outdated, primarily manual systems - Main Objectives: Streamlining operations, integrating various departments - Budget Constraints: Moderate, prefers value-for-money solutions - Decision-Making Process: Lengthy, requires demonstration of ROI - Previous Vendor Experience: Unhappy with the lack of customization and support Based on this information, which TWO of the following statements should be emphasized in your proposal to effectively align with BetaCorp's needs and decision-making criteria? 1) "Our basic package, combined with two advanced feature customizations, will comprehensively address your need for operational streamlining and department integration." 2) "Considering your budget constraints, our basic package without additional customizations offers the best value for money." 3) "CustomSoft's commitment to post-sale support will address the issues you've faced with previous vendors." 4) "With your focus on data security, investing in three advanced feature customizations will ensure robust protection against threats." 5) "Given your company's size and revenue, our complete customization package would be the most suitable, ensuring all specific needs are met."
	Medium Dynamic Sales Cycle Management Sales Prioritization Time Management Customer Engagement	3 mins Sales	Solve
You are a Sales Director at a dynamic software company, responsible for strategizing client interactions across various stages of the sales cycle. The table below provides detailed insights into six distinct client scenarios. Based on this complex information, determine the most effective order in which to address these clients, balancing the nuances of each case to maximize business growth and client satisfaction.
	Medium Evaluating Sales Strategies Sales Communication Market Positioning Pricing Strategy	2 mins Sales	Solve
You are a sales executive at TechNovate, a company specializing in cloud-based CRM solutions. Your product, CloudCRM, is known for its advanced analytics and user-friendly interface. The pricing structure for CloudCRM is as follows: A base fee of $10,000, plus $300 per user for the first 200 users, and $150 for each additional user beyond 200. You are tasked with drafting a proposal for a potential client, XYZ Corp, a mid-sized retail company looking to improve customer relationship management. XYZ Corp has 600 employees, out of which 400 need access to the CRM. They currently use a competitor's product priced at $8,000 base fee and $230 per user without any tiered pricing. Given this scenario, which of the following statements should be included in your proposal to effectively communicate the value of CloudCRM to XYZ Corp? A: "Our tiered pricing model will be particularly cost-effective for your company, as it will reduce the cost per user for your large team." B: "Switching to CloudCRM will save you money immediately, as our base fee is lower than your current provider." C: "Our advanced analytics features are unique in the market and will provide insights that your current CRM cannot." D: "XYZ Corp will benefit from our exclusive partnership with leading retail analytics firms making out offering cheapest in the market" E: "Given your company's size, our flat-rate pricing model will ensure that you do not incur any unexpected costs."
	Medium Email on Friday evening	2 mins Situational Judgement	Solve
Emily spent the entire week at a client's site as part of the accounting team. Emily is just about to leave for the weekend, when she notices that there is an email from another small, but growing client that they have been working closely for the past 3 months. Emily has a good professional relationship with Rebecca, who sent the email. Rebecca has a question, which she needs an urgent response to. Answering the question in detail will require Emily to access a number of files in her own office. What should Emily do first? A: Reply immediately that she needs more information before she can respond in detail, and that she will do it first thing on Monday morning. B: Rebecca will have gotten an out of office (OOO) response, so she can leave it for now and respond first thing on Monday morning. C: Call Rebecca to find out by when they need the information. If they need it right away, Emily can go to office, give the required details and provide a more detailed response on Monday. D: Reply to the email immediately, based on the information Emily has already and assure Rebecca that she will double check and send over a more detailed response first thing on Monday.
	Medium Handling Disruption in Supply Chain Management Supply Chain Management Risk Mitigation Strategic Planning	2 mins Situational Judgement	Solve
You are the Head of Supply Chain for a large automobile manufacturer. Your supply chain is highly globalized, with key components sourced from various international suppliers. Recently, a significant geopolitical event has caused disruption to the supply of a critical component sourced from a particular region, causing production delays. You need to quickly resolve this issue while also planning for future disruptions. How should you approach this situation? A: Find a local supplier for the critical component, regardless of cost and quality. B: Stockpile components to mitigate future disruptions. C: Invest in developing the component in-house, regardless of the time and resources it may take. D: Lobby with government bodies to prioritize your company's needs. E: Seek alternative international suppliers, renegotiate contracts with a risk mitigation clause, and invest in dual sourcing for critical components. F: Shift the burden to the production department to figure out how to handle the component shortage. G: Initiate legal action against the current supplier for not fulfilling their contract.
	Medium Interpersonal Skill in Team Management Conflict Resolution Emotional Intelligence Decision Making	2 mins Situational Judgement	Solve
You are the team leader of a project team in a software development company. Your team consists of experienced and talented individuals. However, two of your team members, Alice and Bob, are frequently having disagreements, which is affecting the team's morale and overall productivity. The disagreements seem to stem from a clash in their working styles. Alice is very detail-oriented and likes to plan ahead while Bob is more spontaneous and likes to tackle problems as they come. You need to address this issue to ensure the project deadlines are met. What approach would you take? A: They are both adults, wait for them to fix the issue by themselves. B: Pick the more competent team member's side and ask the other team member to adjust. C: Have a private conversation with both Alice and Bob separately, to give feedback on their behaviors. D: Organize team-building activities to improve team dynamics. E: Report the situation to your manager and ask for their advice. F: Terminate the less competent team member from the project team, and move them to another project. G: Organize a meeting with both Alice and Bob, facilitating a discussion where they understand each other's perspectives and find a middle ground.
	Easy The Discrepancy	2 mins Situational Judgement	Solve
You are a data analyst for a marketing agency. While reviewing the quarterly reports, you notice a discrepancy in the sales data for a major client. The total sales for the quarter, as per the report, are $200,000. However, when you add up the monthly sales data given in the same report, the total is $210,000. The senior analyst is already preparing to present this report to the client. What is your next step? A: Immediately inform the senior analyst about the discrepancy and offer to recalculate all the data. B: Assume it's a minor mistake and ignore it, focusing on your other tasks. C: Cross-verify the data with the original data source before bringing it to the attention of the senior analyst. D: Prepare an amended report and replace the existing report without informing anyone. E: Inform the IT department about the potential data integrity issue. F: Talk to the person who prepared the report about the discrepancy. G: Submit a report to the senior management detailing the discrepancy.
	Medium The Medical Mix-Up Patient Safety	2 mins Situational Judgement	Solve
Sarah, a hospital administrator, was reviewing the medication administration records of patients. She came across a patient, Mr. Brown, who was reported to have an allergy to Penicillin. However, she noticed that the same patient was prescribed Amoxicillin for a bacterial infection. Knowing that both Penicillin and Amoxicillin are from the same drug family - beta-lactams, she should: A: Assume the doctor knows best and ignore B: Change the medication herself to a non-beta lactam drug C: Contact the pharmacy to change the drug D: Speak with the prescribing physician about the discrepancy E: Consult the nurse who administered the medication F: Immediately call the patient's family to inform them of the mistake G: Report the case to a medical malpractice lawyer

	🧐 Question	🔧 Skill	💪 Difficulty	⌛ Time
	Customized Solutions Client Profiling Customization Options Value Proposition	Sales	Medium	3 mins	Solve
As a Senior Sales Consultant at CustomSoft, you specialize in selling bespoke software solutions to large enterprises. CustomSoft's pricing is highly dependent on the customization level required by the client. The basic package starts at $20,000, with added costs for customization: $5,000 for each basic feature customization and $10,000 for advanced feature customization. Your current prospect is BetaCorp, a multinational corporation in the manufacturing sector. BetaCorp's profile is as follows: - Annual Revenue: $500 million - Employee Count: 5,000 - Current IT Infrastructure: Outdated, primarily manual systems - Main Objectives: Streamlining operations, integrating various departments - Budget Constraints: Moderate, prefers value-for-money solutions - Decision-Making Process: Lengthy, requires demonstration of ROI - Previous Vendor Experience: Unhappy with the lack of customization and support Based on this information, which TWO of the following statements should be emphasized in your proposal to effectively align with BetaCorp's needs and decision-making criteria? 1) "Our basic package, combined with two advanced feature customizations, will comprehensively address your need for operational streamlining and department integration." 2) "Considering your budget constraints, our basic package without additional customizations offers the best value for money." 3) "CustomSoft's commitment to post-sale support will address the issues you've faced with previous vendors." 4) "With your focus on data security, investing in three advanced feature customizations will ensure robust protection against threats." 5) "Given your company's size and revenue, our complete customization package would be the most suitable, ensuring all specific needs are met."
	Dynamic Sales Cycle Management Sales Prioritization Time Management Customer Engagement	Sales	Medium	3 mins	Solve
You are a Sales Director at a dynamic software company, responsible for strategizing client interactions across various stages of the sales cycle. The table below provides detailed insights into six distinct client scenarios. Based on this complex information, determine the most effective order in which to address these clients, balancing the nuances of each case to maximize business growth and client satisfaction.
	Evaluating Sales Strategies Sales Communication Market Positioning Pricing Strategy	Sales	Medium	2 mins	Solve
You are a sales executive at TechNovate, a company specializing in cloud-based CRM solutions. Your product, CloudCRM, is known for its advanced analytics and user-friendly interface. The pricing structure for CloudCRM is as follows: A base fee of $10,000, plus $300 per user for the first 200 users, and $150 for each additional user beyond 200. You are tasked with drafting a proposal for a potential client, XYZ Corp, a mid-sized retail company looking to improve customer relationship management. XYZ Corp has 600 employees, out of which 400 need access to the CRM. They currently use a competitor's product priced at $8,000 base fee and $230 per user without any tiered pricing. Given this scenario, which of the following statements should be included in your proposal to effectively communicate the value of CloudCRM to XYZ Corp? A: "Our tiered pricing model will be particularly cost-effective for your company, as it will reduce the cost per user for your large team." B: "Switching to CloudCRM will save you money immediately, as our base fee is lower than your current provider." C: "Our advanced analytics features are unique in the market and will provide insights that your current CRM cannot." D: "XYZ Corp will benefit from our exclusive partnership with leading retail analytics firms making out offering cheapest in the market" E: "Given your company's size, our flat-rate pricing model will ensure that you do not incur any unexpected costs."
	Email on Friday evening	Situational Judgement	Medium	2 mins	Solve
Emily spent the entire week at a client's site as part of the accounting team. Emily is just about to leave for the weekend, when she notices that there is an email from another small, but growing client that they have been working closely for the past 3 months. Emily has a good professional relationship with Rebecca, who sent the email. Rebecca has a question, which she needs an urgent response to. Answering the question in detail will require Emily to access a number of files in her own office. What should Emily do first? A: Reply immediately that she needs more information before she can respond in detail, and that she will do it first thing on Monday morning. B: Rebecca will have gotten an out of office (OOO) response, so she can leave it for now and respond first thing on Monday morning. C: Call Rebecca to find out by when they need the information. If they need it right away, Emily can go to office, give the required details and provide a more detailed response on Monday. D: Reply to the email immediately, based on the information Emily has already and assure Rebecca that she will double check and send over a more detailed response first thing on Monday.
	Handling Disruption in Supply Chain Management Supply Chain Management Risk Mitigation Strategic Planning	Situational Judgement	Medium	2 mins	Solve
You are the Head of Supply Chain for a large automobile manufacturer. Your supply chain is highly globalized, with key components sourced from various international suppliers. Recently, a significant geopolitical event has caused disruption to the supply of a critical component sourced from a particular region, causing production delays. You need to quickly resolve this issue while also planning for future disruptions. How should you approach this situation? A: Find a local supplier for the critical component, regardless of cost and quality. B: Stockpile components to mitigate future disruptions. C: Invest in developing the component in-house, regardless of the time and resources it may take. D: Lobby with government bodies to prioritize your company's needs. E: Seek alternative international suppliers, renegotiate contracts with a risk mitigation clause, and invest in dual sourcing for critical components. F: Shift the burden to the production department to figure out how to handle the component shortage. G: Initiate legal action against the current supplier for not fulfilling their contract.
	Interpersonal Skill in Team Management Conflict Resolution Emotional Intelligence Decision Making	Situational Judgement	Medium	2 mins	Solve
You are the team leader of a project team in a software development company. Your team consists of experienced and talented individuals. However, two of your team members, Alice and Bob, are frequently having disagreements, which is affecting the team's morale and overall productivity. The disagreements seem to stem from a clash in their working styles. Alice is very detail-oriented and likes to plan ahead while Bob is more spontaneous and likes to tackle problems as they come. You need to address this issue to ensure the project deadlines are met. What approach would you take? A: They are both adults, wait for them to fix the issue by themselves. B: Pick the more competent team member's side and ask the other team member to adjust. C: Have a private conversation with both Alice and Bob separately, to give feedback on their behaviors. D: Organize team-building activities to improve team dynamics. E: Report the situation to your manager and ask for their advice. F: Terminate the less competent team member from the project team, and move them to another project. G: Organize a meeting with both Alice and Bob, facilitating a discussion where they understand each other's perspectives and find a middle ground.
	The Discrepancy	Situational Judgement	Easy	2 mins	Solve
You are a data analyst for a marketing agency. While reviewing the quarterly reports, you notice a discrepancy in the sales data for a major client. The total sales for the quarter, as per the report, are $200,000. However, when you add up the monthly sales data given in the same report, the total is $210,000. The senior analyst is already preparing to present this report to the client. What is your next step? A: Immediately inform the senior analyst about the discrepancy and offer to recalculate all the data. B: Assume it's a minor mistake and ignore it, focusing on your other tasks. C: Cross-verify the data with the original data source before bringing it to the attention of the senior analyst. D: Prepare an amended report and replace the existing report without informing anyone. E: Inform the IT department about the potential data integrity issue. F: Talk to the person who prepared the report about the discrepancy. G: Submit a report to the senior management detailing the discrepancy.
	The Medical Mix-Up Patient Safety	Situational Judgement	Medium	2 mins	Solve
Sarah, a hospital administrator, was reviewing the medication administration records of patients. She came across a patient, Mr. Brown, who was reported to have an allergy to Penicillin. However, she noticed that the same patient was prescribed Amoxicillin for a bacterial infection. Knowing that both Penicillin and Amoxicillin are from the same drug family - beta-lactams, she should: A: Assume the doctor knows best and ignore B: Change the medication herself to a non-beta lactam drug C: Contact the pharmacy to change the drug D: Speak with the prescribing physician about the discrepancy E: Consult the nurse who administered the medication F: Immediately call the patient's family to inform them of the mistake G: Report the case to a medical malpractice lawyer

Test candidates on core Account Management Hiring Test topics

Sales Techniques: Sales techniques encompass methods and strategies used to sell products or services effectively. Mastery in this area ensures that sales professionals can navigate complex sales processes and close deals efficiently.

Client Relationship Management: Client Relationship Management involves managing a company's interactions with current and potential clients. Proficiency in this skill is crucial for fostering long-term client satisfaction and loyalty.

Customer Retention Strategies: Customer Retention Strategies are approaches aimed at keeping existing customers engaged and satisfied. These strategies are vital for reducing churn rates and ensuring a stable revenue stream.

Handling Client Objections: Handling Client Objections refers to effectively addressing and resolving concerns or hurdles raised by clients. This skill is key for turning potential rejections into successful negotiations and sales.

Account Planning: Account Planning is the process of creating structured strategies to manage and grow client accounts. Well-executed account plans are essential for achieving long-term revenue goals and customer satisfaction.

Revenue Forecasting: Revenue Forecasting involves predicting future sales based on historical data, market analysis, and sales trends. Accurate forecasting is critical for strategic planning and resource allocation.

Pricing Negotiation: Pricing Negotiation is the capability to reach a mutual agreement on the price of goods or services without compromising profitability. This skill ensures that sales professionals can strike deals that are favorable for both the client and the company.

Contract Management: Contract Management covers the negotiation, execution, and monitoring of contracts between parties. Effective contract management mitigates risks and ensures compliance with terms and conditions.

CRM Software Proficiency: CRM Software Proficiency involves the adept use of software tools designed to manage customer relationships and data. Knowledge in this area enhances the efficiency and effectiveness of sales operations.

Data Analysis in Sales: Data Analysis in Sales is the practice of scrutinizing sales data to extract actionable insights. This skill supports informed decision-making and the optimization of sales strategies.

Communication Skills: Communication Skills entail the ability to convey information clearly and persuasively. Strong communication is indispensable for effective client interaction and successful sales outcomes.

Situational Judgement: Situational Judgement assesses a candidate's ability to handle real-world scenarios that require complex decision-making. This skill ensures that sales professionals can adapt and respond appropriately to diverse challenges.

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